Sawyer Lang Jinkens

Principal Technical Account Manager

About Me

Principal Technical Account Manager with 13 years in tech, specializing in enterprise customer success and marketing automation. Proven track record managing complex global accounts, driving technical adoption, and developing high-performing teams.

Experience

Braze

Principal Technical Account Manager 08.2024 - Present

Dedicated TAM for a single global enterprise account, an uncommon engagement model within the team. Act as the technical escalation point for the TAM org, supporting peers through a formal request-based mentorship process and weekly office hours.

Senior Technical Account Manager 08.2022 - 08.2024

Served as internal SME for Liquid templating, email, and Android SDK.

Technical Account Manager 03.2021 - 08.2022

Managed a portfolio of four accounts including two large global strategic accounts. Onboarded a new enterprise account ahead of a major buyout process while maintaining full portfolio. All accounts renewed.

Pendo.io

Technical Account Manager 03.2019 - 02.2021

Named TAM for key accounts including Pendo’s largest enterprise license agreement at the time. Requested by name by customers. Advocated for customers internally with Product and Engineering.

Senior Technical Solutions Engineer 05.2018 - 02.2019

Tier II escalation point for advanced troubleshooting and bug reproduction. Built tiered support structure and onboarded and mentored Tier I associates.

Technical Success Engineer 01.2017 - 04.2018

Resolved over 3,000 tickets with a 98.3% CSAT score.

Enterprise Development Representative 02.2016 - 01.2017

Entry point into technical customer-facing work; identified and qualified enterprise prospects and supported sales pipeline development.

Languages

English - Native

Skills

Technical
technical account managementapi integrationsdk implementationsqlsnowflake
Professional
customer experiencestrategic planningtechnical consultingworkshop facilitationescalation managementstakeholder communication

Education

University of North Carolina at Chapel Hill

Bachelor of Arts — Philosophy & Economics
2008 - 2012

Double major with a microeconomics concentration. Philosophy coursework emphasized ethics, political philosophy, and law. Competed on the UNC Ethics Bowl team. The combination built a foundation in rigorous reasoning, written communication, and systems-level thinking about markets and institutions.

Interests

  • Marketing Technology
  • Artificial Intelligence
  • Customer Success
  • Technical Leadership
  • Professional Development